1Custom orders are final
Because each piece is personalized, we cannot accept returns, exchanges or refunds once you have approved your design and order details and we have started production. Personalized items cannot be resold, so this applies to embroidery, DTF printing and any garment we decorate for you.
2Before we start
After you order, Khanh contacts you to confirm the design, placement, colors, sizes and quantities. Until you approve those details you can change or cancel your order free of charge.
If your logo has already been digitized for embroidery when you cancel, the one-time digitizing fee is not refundable — the stitch file is yours to keep for a future order.
3If something is our mistake
If your order does not match what you approved — a misspelling, the wrong placement, the wrong garment color, or a defect in the stitching, print or garment — we will remake or repair it at no cost.
- Please check your order when you pick it up, and tell us within 7 days.
- Send a photo by Facebook Messenger or text +1 843-957-8438, and keep the item unwashed and unworn.
4What is not covered
- Size choices. Please check the size range before ordering; we are happy to help you choose.
- Small color differences. Screens show colors differently, and garment-dyed styles (such as Comfort Colors) vary slightly from piece to piece.
- Details you approved. Spelling, artwork, colors and placement exactly as shown in the design you confirmed.
- Wear and care. Normal wear, or damage from washing or drying against the garment's care label.
5Plain items
Items we sell without decoration (for example golf towels) can be exchanged for another color within 7 days if they are unused, with proof of purchase. Questions? Call or text +1 843-957-8438.